Return Policy

At surfshelter.com, we want you to feel confident when purchasing home organization and storage products from our online store. This Return Policy explains how returns, refunds, exchanges, cancellations, damaged shipments, missing parts, and product concerns are handled for our home storage solutions, including storage bins, closet organizers, fabric baskets, woven organizers, drawer organizers, multi-compartment storage cases, and other household organization essentials.

Please review this policy carefully before placing an order. Our goal is to provide a simple, fair, and customer-friendly return experience while ensuring every customer receives quality products.

1. Return Period

Customers may request a return, refund, or exchange within 30 days after delivery of the order.

To be eligible for a return, products must meet the following conditions:

• Items must be unused, clean, and free from stains, odors, pet hair, dust buildup, moisture, or signs of wear
• Products must be returned with original packaging, labels, inserts, accessories, and included components whenever applicable
• All parts, lids, dividers, handles, trays, and matching pieces included with the original order must be returned
• Products must not be modified, damaged, washed improperly, permanently labeled, cut, drilled, painted, or altered
• Items must be in resalable condition unless the return is caused by our error, shipping damage, or a verified product defect

Returns submitted without prior approval may experience delays or may not be accepted.

2. Eligible Return Reasons

Returns may be accepted for the following situations:

• Product arrived damaged during shipping
• Product has a verified manufacturing defect
• Incorrect item, size, color, quantity, or product variation was received
• Product differs significantly from the description shown on our website
• Missing parts, missing accessories, incomplete sets, or missing components
• Order cancellation request approved before shipment processing
• Customer changed their mind, subject to product condition requirements and return shipping responsibility

3. Non-Returnable Items and Conditions

Returns may be rejected or receive a reduced refund if:

• The return request is submitted outside the return period
• Products have been used for household storage purposes and show signs of use
• Items are scratched, cracked, stained, broken, warped, damaged, or missing components
• Products are returned without original packaging when packaging is required for resale
• Damage results from misuse, overloading, improper stacking, exposure to moisture, heat, outdoor conditions, or accidental impact
• Fabric storage baskets, woven organizers, or soft storage products show odors, stains, pet hair, washing damage, or permanent deformation
• Clearance items, final sale products, customized items, or special-order products are marked as non-returnable on the product page

4. Product Information Notice

Our home organization products may be made from materials including fabric, woven fibers, plastic, acrylic-style materials, metal hardware, and other household materials.

Due to manufacturing processes and screen display differences, minor variations may occur, including:

• Color differences
• Fabric texture or weave variations
• Stitching details
• Plastic molding marks
• Transparency differences
• Small size tolerances

These normal variations are not considered defects when the product remains functional and suitable for household organization purposes.

Storage products should be used according to their intended purpose and recommended weight limits. Damage caused by overloading or improper use is not considered a product defect.

5. How to Request a Return

To start a return, please follow these steps:

1. Contact our customer service team at deenaxk50@outlook.com
2. Provide your order number, product name, return reason, and supporting photos when necessary
3. Wait for return approval and instructions before shipping the product back
4. Package the item securely using the original packaging whenever possible
5. Send the return using the shipping instructions provided by our support team

Please do not send returns without prior authorization.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible after delivery.

Please include:

• Order number
• Description of the issue
• Clear photos of the product
• Photos of the packaging and shipping label
• Photos showing damaged, missing, or incorrect parts

After reviewing your request, we may provide:

• Replacement parts
• Replacement products
• Exchange options
• Partial refunds
• Full refunds
• Return shipping assistance when applicable

7. Return Shipping Costs

Returns Caused by Our Error

We will cover eligible return or replacement shipping costs when the issue is caused by:

• Incorrect product shipment
• Damaged delivery
• Missing parts
• Verified manufacturing defects

Customer Preference Returns

Customers are responsible for return shipping costs when returning items due to:

• Change of mind
• Ordering the wrong size
• Selecting the wrong style or color
• Purchasing more items than needed
• Incorrect measurements of storage spaces

Customers are encouraged to keep original packaging, especially for large storage bins, closet organizers, and multi-piece storage sets, to help prevent damage during return shipping.

8. Refund Processing

Once returned items are received and inspected, approved refunds will be processed within a reasonable processing period.

Refunds will be issued to the original payment method used for the purchase.

Please note that payment providers may require additional processing time before funds appear in your account.

Unless the return is caused by our error or a verified product issue, the following fees are generally non-refundable:

• Original shipping charges
• Return shipping costs
• Expedited shipping fees
• Package protection fees
• Handling fees

9. Partial Refunds

A partial refund may be issued if returned products:

• Are missing original packaging
• Are missing parts or accessories
• Show signs of use
• Have stains, odors, residue, or damage
• Have reduced resale value due to customer handling

Refunds may be refused if the returned product is significantly different from the condition in which it was delivered.

10. Exchanges and Order Cancellations

Exchange requests are subject to product availability.

In many cases, customer preference exchanges may be processed as a return followed by a new order.

Order cancellation requests must be submitted before order processing begins. Once an order enters fulfillment, packing, or shipment preparation, cancellation may no longer be possible.

Contact Information

For questions regarding returns, refunds, exchanges, damaged products, or order assistance, please contact us:

surfshelter.com

Email: deenaxk50@outlook.com

Address:
4079 Henry Ford Avenue
New York, NY 10016
United States

Phone:
917-973-8217