Contact Us
Contact surfshelter.com for help with home organization products, including plastic craft and tool boxes, clear stackable bins, desktop organizers, wicker baskets, fabric storage bins, cable management boxes, toy storage containers, and related household organizers.
Support channels. Email: support@surfshelter.com. Website: https://surfshelter.com/. Response time: within 24–48 business hours. Business hours: Monday–Friday, 9:00 AM – 6:00 PM Pacific Time, excluding U.S. federal holidays.
Business information. Legal business name: surfshelter.com. Business mailing address: surfshelter.com, 2110 K St, Sacramento, CA 95816, United States.
How we can help.
- Product dimensions, materials, colors, lids, trays, and package contents
- Organizer sizing and desk, shelf, or closet fit questions
- Care notes for plastic, wicker, and fabric products
- Order status, tracking, address corrections, and shipping delays
- Damaged items, missing parts, incorrect shipments, and incomplete sets
- Return authorization, refund status, and exchange requests
- Payment confirmation and checkout assistance
What to include in your message. Include your order number, checkout email address, product name, color, size, or variant, available space measurements when the issue involves fit, a clear description of the issue, photos of the product, packaging, shipping label, and damage when relevant, and your preferred resolution such as replacement, return, refund review, missing-part help, or tracking help.
Damaged or incorrect orders. Contact us within 7 days of delivery and before using the product. Keep all packaging until the issue is resolved. Packaging photos are required for carrier claims and replacement review.
Return shipping notice. Do not send returns to the business mailing address unless support instructs you to do so. Returns must go to the warehouse or inspection address provided with authorization. Unauthorized returns are delayed, refused, or returned to sender.
Privacy and security. For privacy requests about access, correction, deletion, or marketing opt-out, email support@surfshelter.com. Do not email credit card numbers, security codes, passwords, or sensitive payment details. Complete payment only on the secure checkout page at surfshelter.com.
Contact.
surfshelter.com
Email: support@surfshelter.com
Website: https://surfshelter.com/
2110 K St
Sacramento, CA 95816
United States