This Return Policy governs returns, refunds, exchanges, cancellations, damaged shipments, and missing parts for orders placed on surfshelter.com. It applies to plastic craft and tool boxes, clear stackable bins, desktop organizers, wicker baskets, fabric storage bins, cable management boxes, toy storage containers, trinket boxes, and similar home organization products.
Key facts. The return window is 30 calendar days from the carrier delivery date. Damage reports are due within 7 days of delivery. Approved refunds are processed within 1–3 business days after inspection. The payment provider posts the refund within 5–15 business days.
30-day return window. Customers request a return, refund, or exchange within 30 calendar days from the date the shipment is marked delivered by the carrier. Return approval requires products that are unused, clean, and free from household residue, food, craft materials, odors, stains, scratches, cracks, or wear; returned in original packaging with inserts, lids, handles, labels, manuals, and protective materials included with the order; complete with all trays, drawers, lids, latches, and set components from the original order; unmodified and not cut, drilled, labeled permanently, painted, or altered; and in resalable condition, except when the return is due to our error, shipping damage, or a verified defect. Returns sent without prior authorization are not accepted.
Accepted return reasons.
Returns not accepted. Returns are refused or partially refunded when the request is submitted after 30 days; the product has been used to store tools, crafts, toys, cables, cosmetics, or other household items; the item is cracked, stained, warped, missing lids or trays, or returned without original packaging; damage was caused by overloading, outdoor exposure, heat, impact, solvent cleaning, or misuse; fabric bins or wicker baskets show odor, stains, pet hair, wear, or washing damage; or clearance, final sale, customized, open-box, or special-order items are marked as non-returnable.
Product characteristics. Organization products are made from plastic, wicker, fabric, metal, paper, and related household materials. Minor differences in color, transparency, weave, molding marks, or size tolerance occur during normal manufacturing and screen display differences. These variations are not defects when the product remains suitable for household storage use. Customers must measure desk, shelf, closet, and cabinet space before ordering.
Damaged or incorrect items. Contact us within 7 days of delivery if an item arrives damaged, defective, incorrect, or incomplete. Include your order number, a description of the issue, photos of the product, packaging, shipping label, and any broken or missing parts. After review, we provide replacement parts, a replacement item, an exchange, a partial refund, a full refund, or return shipping instructions based on the verified issue.
How to start a return.
Do not send returns to the business mailing address unless support instructs you to do so. Unauthorized returns are delayed, refused, or returned to sender.
Return shipping costs. If the return is due to our error, shipping damage, incorrect item, missing parts, or a verified defect, surfshelter.com covers eligible return or replacement shipping. For change of mind, wrong size selection, style preference, or failure to measure storage space, the customer pays return shipping. Large bin sets and multi-layer boxes are bulky. Keep original packaging for return transit.
Refunds, exchanges, and cancellations. After returned products are received and inspected, approved refunds are processed within 1–3 business days to the original payment method. Your payment provider posts the refund within 5–15 business days. Outbound standard shipping is free on eligible U.S. orders. Expedited upgrades selected by the customer and handling fees are non-refundable except when the return is due to our error or a verified defect. We issue a partial refund when packaging or components are missing, or when minor damage or use reduces resale value. We refuse a refund when the returned item differs materially from the delivered condition. Exchanges are completed only when the requested product is in stock. Customer preference exchanges are processed as a return followed by a new purchase. Orders are canceled for a full refund before fulfillment processing begins. After picking, packing, label creation, or carrier transfer starts, cancellation is closed and this Return Policy applies. Orders returned for incorrect address, incomplete address, failed delivery attempts, refused delivery, or uncollected packages require payment of reshipping fees before replacement, or a refund deduction equal to the return-to-sender cost.
Contact.
surfshelter.com
Email: support@surfshelter.com
Website: https://surfshelter.com/
2110 K St
Sacramento, CA 95816
United States
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