This Shipping Policy applies to all orders placed on surfshelter.com. It covers shipping area, processing time, delivery time, free shipping, carriers, packaging, tracking, and damaged or delayed packages.
Products covered include plastic craft and tool boxes, clear stackable bins, desktop organizers, wicker baskets, fabric storage bins, cable management boxes, toy storage containers, trinket boxes, and similar home organization items.
Key facts. We ship within the United States. Processing takes 1–3 business days after payment authorization. Standard delivery takes 4–8 business days after shipment. Bulky bin sets take 5–12 business days after shipment. Standard shipping to eligible U.S. addresses is free.
Shipping area. We ship to addresses within the United States. We do not ship to ZIP codes without carrier service, PO Boxes for oversized bin sets or bulky multi-pack orders, APO/FPO/DPO addresses, freight forwarding facilities, or buildings that refuse carrier delivery. If an address is not eligible, checkout will not display a shipping option, and our support team will contact you before fulfillment.
Processing. Orders are processed Monday through Friday. Orders are not processed on weekends or U.S. federal holidays. Processing time starts at payment confirmation and ends when the carrier accepts the package. Processing extends by up to 2 business days for multi-layer tool boxes, large bin sets, multi-package orders, inventory verification, protective packaging for plastic lids and wicker baskets, address verification, fraud review, and peak seasonal volume.
Delivery and carriers. Delivery is completed within the timelines above under normal carrier conditions. Timelines extend only when weather, carrier interruptions, holiday congestion, regional transport issues, or incorrect customer address information cause delay. Orders ship through USPS, UPS, FedEx, or regional ground carriers. Carrier selection is based on package size, weight, destination, product type, warehouse location, and service availability.
Free shipping. Eligible U.S. orders receive free standard shipping. No standard shipping fee is charged at checkout for eligible U.S. addresses. Free shipping covers standard ground delivery to eligible U.S. addresses. Free shipping does not cover customer-selected expedited upgrades, reshipment caused by an incorrect customer address, refused delivery, or failure to collect a package from the carrier. Any expedited upgrade selected at checkout is charged separately and shown before payment confirmation.
Packaging and tracking. Storage products are packed with cartons, inner bags, cardboard dividers, and protective wrapping as required by the item. Keep all packaging, lids, handles, and manuals until the order is inspected and accepted. After shipment, a confirmation email with tracking information is sent to the checkout email address. Tracking updates within 24–48 hours after carrier acceptance.
Multiple packages. Tool-box sets, bin collections, wicker baskets, and mixed orders ship in multiple packages when required for safe transit. Packages receive separate tracking numbers, ship on warehouse-assigned dates, and arrive separately. Wait until all packages arrive before reporting missing items.
Address changes and cancellations. Request an address correction at support@surfshelter.com before warehouse processing is completed. After carrier acceptance, rerouting follows carrier rules and requires payment of any carrier rerouting fee. Orders are canceled before warehouse processing begins when the request arrives in time. After picking, packing, label creation, or carrier transfer begins, cancellation is closed and the Return Policy applies.
Damaged, lost, or delayed shipments. If a package arrives damaged, retain all packaging and photograph the outer carton, shipping label, inner packaging, and damaged product. Contact us within 7 days of delivery. If tracking shows delay or delivered status while the package is missing, check delivery areas, lockers, mail rooms, building staff, neighbors, household members, and the local carrier office. If unresolved, contact support. When the carrier confirms loss, we issue a replacement or full refund based on current inventory.
Incorrect address and inspection. Customers must enter accurate shipping information at checkout. Orders returned for incorrect or incomplete addresses, failed delivery attempts, refused delivery, or uncollected packages require payment of reshipping charges before replacement, or a refund deduction equal to the return-to-sender cost. Inspect products on delivery. Report damaged, incorrect, or missing items before using organizers for household storage and before discarding packaging. Used storage products do not qualify for a full return unless the issue is verified as our error or a covered defect.
Contact.
surfshelter.com
Email: support@surfshelter.com
Website: https://surfshelter.com/
2110 K St
Sacramento, CA 95816
United States
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